terms & conditions

Please read these terms of service carefully before ordering any products from us. You should understand that by placing an order at Marion Fortat, you accept these terms of service which shall apply to all orders placed or to be placed at Marion Fortat for the sale and supply of any products.


Payment

At Marion Fortat online shop you can pay with a credit card. All prices are in DKK (Danish kroner) and include VAT. All products remain Marion Fortat's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. All transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Stripe. Payment information is also governed by Stripe's privacy policy.


Shipping

To Denmark: 35 DKK. Shipping in Denmark is handled by Postnord.

To countries of the European Union (EU): 120 DKK

To the rest of the world: 160 DKK

Shipping to the EU and to the rest of the world is handled by Postnord or GLS, and the parcel can be tracked.


Delivery

If the item is in stock your order will be sent within 4 business days. If the delivery for some reason will take longer you will be contacted by e-mail.


Cancellations

You may cancel your order at any time providing your goods have not already been despatched. To cancel your order contact mail@marionfortat.com quoting your name and the order reference number. If the goods have been despatched then please follow the returns policy.

 

Return policy

You must within 14 days of receipt of your order notify us that you wish to cancel your purchase. Notification shall be given by e-mail at mail@marionfortat.com or by phone at +45 42 98 17 15 before returning any items. The cancellation period will expire 14 days after the day you receive your product.


Returning A Package

Send goods to: Marion Fortat, c/o Designer Zoo, Vesterbrogade 137, 1620 Copenhagen V, Denmark together with a copy of your receipt. The amount will be refunded excluding shipping costs once the item is received. Items can only be returned if they are not damaged and has not been used. You bear the direct cost of returning the goods. You bear the risk for the goods from the time of delivery till it’s return to us. And you are responsible for ensuring that the goods are packaged securely. Note! We do not accept packages sent COD (Cash On Delivery).


If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Marion Fortat is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

 

Products

All Marion Fortat products are handmade and can therefore slightly vary in size, color and shape. We cannot guarantee that the colors shown on the website exactly reflect the colors of the actual products. The colors seen from our website will partly depend on the color reproduction on your computer screen.


Additional Information

Marion Fortat reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Marion Fortat has the right to cancel the order and refund any amount paid in the best way. Marion Fortat shall also notify the customer of equivalent replacement products if available.

Privacy policy

All personal information you provide us with or that we obtain will be handled by Marion Fortat as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Marion Fortat and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Marion Fortat to delete or correct the information held about you. By accepting the Marion Fortat terms of service, you agree to the above.

 


All enquiries: mail@marionfortat.com